Shipping Policy

Effective Date: 11/23/2025

1. Introduction

At Great Arcade Warehouse ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://greatarcadewarehouse.com.

2. Shipping Destinations

  • Countries We Ship To:
    • United States of America
  • Future Expansion:
    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: cost added in cart

4. Order Processing Time

  • Processing Time:
    • Orders are processed within 1-14 Business Days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time:
    • Orders placed before 5 PM CST will begin processing the same day.
  • Weekend and Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3-14 business days
  • Notes:
    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:
    • We partner with reputable carriers to ensure your package arrives safely.
      • Domestic Carriers: USPS, FedEx, UPS, DHL
  • Shipment Tracking:
    • All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance:
    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information:
    • After your order has been shipped, you will receive an email containing:
      • Tracking Number
      • Carrier Name
      • Link to Track Your Package
  • How to Track Your Order:
    • Click the tracking link provided in your shipping confirmation email to view the latest shipping updates from the carrier.
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:
    • If your package is delayed beyond the estimated delivery time, please contact us at Support@greatarcadewarehouse.com or +1 (815) 310-5582.
  • Lost Packages:
    • If your tracking information indicates that your package was delivered but you have not received it:
      • Verify the shipping address provided.
      • Check with neighbors or building management.
      • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:
    • If your package arrives damaged:
      • If your item arrives with clear external damage, please refuse delivery and notify us immediately at support@greatarcadewarehouse.com. Visible damage at delivery must be rejected at the time of arrival in order for us to file a claim with the carrier.
  • Resolution:
    • We will work with you to arrange a replacement or repair as appropriate.

9. Missing Items

  • Reporting Missing Items:
    • If any items are missing from your order:
    • Contact us within 3 days of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution:
    • We will investigate and arrange for the missing item(s) to be sent.

 

10. Return and Refund Policy

11. Incorrect Address

  • Address Accuracy:
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • If a package is returned to us due to an incorrect address:
      • We will contact you to arrange reshipment.
      • Additional shipping charges may apply.

12. International Customs and Duties

  • International Fulfillment:
    • Some products are shipped directly from international manufacturers and may be subject to U.S. import processes.
  • Taxes and Duties:
    • Import duties, taxes, or carrier-assessed fees are not included in the item price or shipping cost. These charges are the customer’s responsibility.
  • Customs Policies:
    • Any such fees are billed by the carrier or U.S. Customs, not by Great Arcade Warehouse.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Our customer service team is available Monday to Friday, 9 AM to 5 PM CST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Great Arcade Warehouse!

We appreciate your business and are committed to providing you with exceptional service.

 

Business name: Great Arcade Warehouse

Business phone: +1 (815) 310-5582

Business email: support@greatarcadewarehouse.com

Business address: 1916 Windsor Street, Pekin IL 61554 United States

Business Hours: Mon-Fri 9:00AM to 5:00PM CST