Shipping Policy

Effective Date: 10/01/25

 

 

1. Introduction

At Great Arcade Warehouse ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.greatarcadewarehouse.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:
    • At this time, we ship exclusively within the United States.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Shipping costs vary by supplier and product. Some items include free shipping, while others have flat-rate or product-based charges as listed below.

Important Notice on Tariffs and Import Duties:
For some products there may be additional tariffs, customs duties, or import taxes that may be imposed by U.S. customs or shipping companies. These charges are not included in the product or shipping prices and are the customer's responsibility. If applicable, they may be collected by your local customs authority or carrier upon delivery.

 

4. Supplier-Specific Processing & Shipping Times

DOF Reality

  • Processing Time: 5 - 14 business days.
  • Transit Time: 7-14 business days.
  • Shipping Costs: 
    • 2-Axis-Mover (M2) Racing/Flying Motion Simulator Platform: $322
    • 2-Axis-Hero (H2) Racing/Flying Motion Simulator Platform: $443
    • 2-Axis-Pro (P2) Racing/Flying Motion Simulator Platform: $443
    • 3-Axis-Hero (H3) Racing/Flying Motion Simulator Platform: $607
    • 3-Axis-Pro (P3) Racing/Flying Motion Simulator Platform: $607
    • 6-Axis-Hero (H6) Racing/Flying Motion Simulator Platform: $911
    • 6-Axis-Pro (P6) Racing/Flying Motion Simulator Platform: $911

HomeCourse 

  • Processing Time: 3–5 business days.
  • Transit Time: 5–7 business days.
  • Shipping Costs: 
    • HomeCourse ProScreen 180 - Golf Simulator Enclosure: Free Shipping
    • HomeCourse Wall Mount Kit: Free Shipping
    • HomeCourse Pro Rack: Free Shipping
    • HomeCourse Landing Pad: $25.00

Quality Arcade 

  • Processing Time: 2–3 business days.
  • Transit Time: 14-24 business days.
  • Shipping Costs: 
    • All Products: Free Shipping

Shop Indoor Golf

  • Processing Time: 1–2 business days.
  • Transit Time: 3-5 business days.
  • Shipping Costs: 
    • All Products: Free Shipping

Sim Race Studio

  • Processing Time: 3–5 business days.
  • Transit Time: 5–7 business days.
  • Shipping Costs: 
    • U-Shake 6: $70.00
    • Hurricane Pro Power Wind Kit: $80.00

The SportScreen

  • Processing Time: 1-7 business days.
  • Transit Time: 5–7 business days.
  • Shipping Costs: 
    • All Products: Free Shipping

Umbrella Arcade 

  • Processing Time: 5-7 business days.
  • Transit Time: 5–7 business days.
  • Shipping Costs:
    • All products: $425.00

X-Arcade 

  • Processing Time: 1–3 business days.
  • Transit Time: 3–7 business days.
  • Shipping Costs: 
    • X-Arcade Tankstick with Trackball: $32.54
    • X-Arcade Tankstick MAX: $32.54
    • Arcade2TV-XR: $80.00

5. Order Cut-Off Time

  • Order must be placed before 5 PM Central (Chicago) time. Any order placed after 5 PM will begin processing the next business day.

 

6. Estimated Delivery Time

  • Processing time and transit time determine total delivery estimate.
  • Delivery times are estimates and may vary due to factors beyond our control (weather, carrier delays, supplier backlogs).

 

7. Shipping Methods and Carriers

  • Reliable Carriers:
    • We partner with reputable carriers to ensure your package arrives safely.
    • Domestic Carriers: USPS, UPS, FedEx, DHL
  • Shipment Tracking:
    • All orders include tracking information, which will be provided via email once your order has shipped.

 

 

8. Order Tracking

  • Tracking Information:
    • After your order has been shipped, you will receive an email containing:
      • Tracking Number
      • Carrier Name
      • Link to Track Your Package
  • How to Track Your Order:
    • Visit the carrier's website.
    • Enter your tracking number to view the status and estimated delivery date.
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

9. Delivery Issues

9.1 Delayed or Lost Packages

  • Delayed Delivery:
  • Lost Packages:
    • If your tracking information indicates that your package was delivered but you have not received it:
      • Verify the shipping address provided.
      • Check with neighbors or building management.
      • Contact us for further assistance.

9.2 Damaged Packages

  • Reporting Damage:
  • Resolution:
    • We will work with you to arrange a replacement or refund as appropriate.

 

 

10. Missing Items

  • Reporting Missing Items:
    • If any items are missing from your order:
      • Contact us within 7 days of receiving your package.
      • Provide your order number and details of the missing item(s).
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

11. Return and Refund Policy

  • Returns:
    • Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns:
    • Items must be unused, undamaged, and in their original packaging.
    • Certain items (e.g., personalized or special-ordered items) may not be eligible for return.
  • Return Shipping Costs:
    •  We provide a pre-paid return shipping label at no cost to the customer.
    •  A restocking fee of 25% of the purchase price will be deducted from the refund.
  • Refunds:
    • Refunds are processed within 7 days after receiving the returned item.
    • Refunds will be issued to the original payment method.
  • For More Information:

 

 

12. Incorrect Address

  • Address Accuracy:
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • If a package is returned to us due to an incorrect address:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Our customer service team is available Monday to Friday, 9 AM to 5 PM CST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Great Arcade Warehouse!

We appreciate your business and are committed to providing you with exceptional service.

 

Business name: Great Arcade Warehouse

Business phone: +1 (815) 310-5582

Business email: support@greatarcadewarehouse.com

Business address: 1916 Windsor Street, Pekin IL 61554 United States

Business Hours: Mon-Fri 9:00AM to 5:00PM CST