3-Axis-Hero (H3) Racing/Flying Motion Simulator Platform - DOF Reality

Warranty

Warranty. The company must ensure that all products and spare parts are without errors or shortages in design, material and performance in a total period of 12 months from the delivery date. For parts repaired or switched within the period, they will have a 6-month warranty from the date of the repair or switch.

Exceptions. The company’s warranty does not include wearing parts like wheels and motors, or any error or shortage due to: (i) normal wear and tear (ii) storage, installation, use or maintenance against recommendations from the company (iii) repairs and changes made by other than the company (iv) other conditions outside the company’s control. Some play in the gearboxes and arms joints is unavoidable. It is in the nature of the gearboxes to have play. otherwise, they won’t move. Some gearboxes have less at the beginning, but with time they all will get it. It is normal to have up to 10% of the motion range. Motors can be warm after hours but should not be overheated over 70C. If dampers are included in your order, don’t tight them over 8 setting this will negatively affect motor lifespan.

Communication. If the customer discovers a fault or shortage within the warranty period, and if the customer wants to invoke the warranty, the fault or shortage must be communicated in writing to the company. If a fault or shortage is not communicated without unnecessary delay, the claim will be void. The customer must inform of any additional information relevant to the fault or shortage, to the best of their ability and answer additional questions relevant to the fault or shortage

Examination. Within reasonable time from receiving written notice of a fault or shortage, the company must examine the case and inform whether it is covered by the warranty. The customer must return defect parts if the company wishes so. The customer bears the expense and risk of returning the parts.

Rectification. Within reasonable time from the company deciding a fault to be covered by the warranty, as per 11.4, the company must rectify the fault by: (i) replacing or repairing the defect part, (ii) send new parts to the customer, in order for the customer to exchange the parts, or (iii) help remotely to to repair the fault.

Annulment. If the company does not rectify a fault covered by the warranty after noticing the customer hereof, for reasons not caused by the customer, the customer is allowed to cancel the order and other orders affected by the fault and get a refund. The customer does not have any additional rights regarding the fault of any order.

All the M series and H series (Consumer version) models are not intended for commercial use, and warranty will not be applicable if used with commercial intentions. We will offer a solution for service in the future. If used commercially, we hold the right to refuse repairs under our stated warranty.

3-Axis-Hero (H3) Flying and Heli Model

This model can also be used for helicopter simulations as well as racing without any drawbacks. The difference and advantage over the racing version is the additional gearbox on each motor, which provides extra smoothness for the slow motions present in flight simulations.